Long Term Plan Bexley Report

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Summary of report content

Healthwatch Bexley engaged with local residents to enable them to have their say in how the NHS can better take care of them and how the care they receive can be improved. This work was carried out to inform and support local implementation of the NHS Long Term Plan, as part of wider engagement coordinated by Healthwatch England. This report highlights the findings of Bexley residents that fed into the overall report from South East London.

Through surveys and focus groups, findings included:

  • Overall, people were aware they should eat healthily and take regular exercise, but felt monetary constraints and busy lifestyles were barriers to making this a reality. It was also paramount to people that the link between mental and physical health is made to help them live a healthy life.
  • Whilst they had a general awareness that exercise and good diet is vital to wellbeing, people would like more in depth information and education.
  • A huge area of concern for all was easier and quicker access to GP services.
  • To help them manage and choose support, people highlighted the need to be able to access local services in a timely manner, and for services to be better integrated.
  • People gave mixed feedback on digital services. Those who objected were concerned that technology would override the current channels to make appointments and access services. Therefore, they would like the option to make appointments through digital formats, but would still like the option to speak to staff either face to face or on the phone.
  • Early access and prevention were significant themes for those with lived experience of mental health issues and parents/carers.
  • Adults with learning disabilities and/or autism and parents/carers also described a number of barriers to accessing appointments, and challenges around professionals and services both understanding and meeting their needs.

The feedback gathered from this engagement work was used to feed into the development of the South East London response to the NHS Long Term Plan.

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General details

Report title 
Long Term Plan Bexley Report
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 15 April, 2019
Date evidence capture finished 
Monday, 27 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Health promotion
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Healthwatch England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Social care services 
Adult social care

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.