Long Term Plan Bath & North East Somerset, Swindon and Wiltshire Report

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Summary of report content

Healthwatch Bath & North East Somerset, Healthwatch Swindon and Healthwatch Wiltshire investigated people's experiences of health and care services to inform the NHS Long Term Plan (LTP) work conducted by the network. The surveys were answered by 691 and focus groups investigating Primary Care Networks, Frailty, Children and Young People, Learning Disabilities, engaged 95 people.

The report found that requesting advice on losing weight, knowing what food is healthy, managing stress, access to free gym use or affordable exercise was a high priority. Respondents said they would like better access to services. This was mainly to do with accessing an appointment with their GP when needed, but also included access to dentists and specialist support. People wanted better facilities to help them lead a more independent and healthy life as they get older, including more support to enable independent living. When asked about technology some raised concerns that this would take away access to face-to-face appointments or that they would not have access to the technology itself. There was significant positive experiences with cancer services as well as once support and treatment has been accessed. However, people continue to report long waiting times for urgent referrals and that autism or Parkinson's disease are hard to diagnose.

The STP responded with a number of recommendations including provide more public health information on healthy eating and exercise; review of service provision for conditions such as autism should be carried out; and Communication with the public needs to be clear, honest and open and without any jargon or acronyms.

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General details

Report title 
Long Term Plan Bath & North East Somerset, Swindon and Wiltshire Report
Local Healthwatch 
Healthwatch Bath and North East Somerset
Healthwatch Swindon
Healthwatch Wiltshire
Date of publication 
Sunday, 18 August, 2019
Date evidence capture began 
Monday, 4 March, 2019
Date evidence capture finished 
Thursday, 30 May, 2019
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Digitalisation of services
Information providing
Quality of appointment
Quality of patient transport
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.