London Road Community Hospital PLACE assessment

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Summary of report content

Healthwatch Derby visited London Road Community Hospital, as part of Derby Hospitals NHS Foundation Trust monthly PLACE Inspection (Patient Led Assessment of the Care Environment), on 28 August 2013. London Road Community Hospital is a community based hospital located in the city centre. It provides rehabilitation and intermediate care, independent facilities and some outpatient services including dermatology. During the tour, representatives visited Reception, Dermatology, Neurology, Ward 4 and Ward 6, making observations and were invited to sample a selection of the three course meals from the hospital lunch menu. Healthwatch Derby recommended that: all equipment in the hospital should be free from dirt in an effort to improve infection control and stored in appropriate storage areas; all disabled toilets throughout the hospital need to be assessed to ensure that wheelchair users are able to access them and all bins in disabled toilets need to be push button lids not foot operated lids as all that were checked during the visit were not appropriate; the Chapel and Prayer Room facilities need improving, with the provision of curtains or screens to provide privacy for users, equipment to make it more accessible and welcoming, and service user feedback forms should be made available to allow for their input; all fire procedures need to be completed with maps displaying the location and displayed in the designated area near the fire panel and that; certain items in the therapy kitchen need to be stored in a locked drawer when they are not in use. Derby Hospitals NHS Foundation Trust have compiled their own response addressing the recommendations, this is not included in this report.

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General details

Report title 
London Road Community Hospital PLACE assessment
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 28 August, 2013
Date evidence capture began 
Wednesday, 28 August, 2013
Date evidence capture finished 
Wednesday, 28 August, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Continuing care

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.