Summary of report content
Healthwatch Wandsworth undertook research into people’s experiences of intermediate care services, which the local authority is developing. They undertook a survey to which 63 people responded. They also spoke to people in the community at local rehabilitation services and held focus groups with three community groups.
People who responded to the survey were generally satisfied with the short-term care they received. The majority, but not all, reported that they understood the goals set for them and felt confident that they will be able to live well upon completion of support. Some respondents, however, had waited a long time to get a response from services.
Respondents told us that they would like a single point of access in a physical location or mixed options for access, with a wide range of services and professional support available.
The report contains a number of recommendations aimed at improving access to these services.