Local views on an integrated model for intermediate care services

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Summary of report content

Healthwatch Wandsworth undertook research into people’s experiences of intermediate care services, which the local authority is developing.  They undertook a survey to which 63 people responded.  They also spoke to people in the community at local rehabilitation services and held focus groups with three community groups.

People who responded to the survey were generally satisfied with the short-term care they received. The majority, but not all, reported that they understood the goals set for them and felt confident that they will be able to live well upon completion of support. Some respondents, however, had waited a long time to get a response from services.

Respondents told us that they would like a single point of access in a physical location or mixed options for access, with a wide range of services and professional support available.

The report contains a number of recommendations aimed at improving access to these services. 

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General details

Report title 
Local views on an integrated model for intermediate care services
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Thursday, 1 October, 2020
Date evidence capture began 
Sunday, 1 September, 2019
Date evidence capture finished 
Saturday, 29 February, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Information providing
Quality of care
Healthwatch reference number 
Rep-7839

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
Primary research method used 
Engagement event
Focus group
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Adult social care
After care

Details of people who shared their views

Number of people who shared their views 
63
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.