Local intelligence report November to December 2019

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Summary of report content

This report contains the experiences of people during the period November – December 2019. This report looks at feedback from the following services:

  • Ambulance Service
  • Care/ Nursing Home
  • Community Based Services
  • District Nurses
  • Emergency Care Services
  • General Practitioners
  • Hospitals
  • Mental Health Services
  • Social Care
  • Dentists

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General details

Report title 
Local intelligence report November to December 2019
Local Healthwatch 
Healthwatch Walsall
Date evidence capture began 
Saturday, 2 November, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Interpreters
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5168

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Urgent and emergency care services 
Ambulance services

Details of people who shared their views

Number of people who shared their views 
83
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.