Summary of report content
This report contains the experiences of people during the period November – December 2019. This report looks at feedback from the following services:
- Ambulance Service
- Care/ Nursing Home
- Community Based Services
- District Nurses
- Emergency Care Services
- General Practitioners
- Mental Health Services
- Social Care
Would you like to look at:
Local intelligence report November to December 2019
Date of publication
Thursday, 30 January, 2020
Date evidence capture began
Saturday, 2 November, 2019
Date evidence capture finished
Tuesday, 31 December, 2019
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Community mental health team (CMHT)
Urgent and emergency care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?