Living Through Lockdown - Lessons from Haringey’s most vulnerable service users

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Summary of report content

Healthwatch Haringey researched and wrote up a summary of issues and concerns experienced by adult social care service users and carers during the lockdown in Haringey.

The report identifies a number of things which worked well, including community spirit and volunteering.  It also identified a number of concerns including information and communication, digital inclusion, service provision for people with disabilities. New and evolving provision should consider the needs and requirements of all service users, and undetected vulnerable people

There were five recommendations about better communication, access to face to face as well as digital services, support to access digital services and default financial assistance. 

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General details

Report title 
Living Through Lockdown - Lessons from Haringey’s most vulnerable service users
Local Healthwatch 
Healthwatch Haringey
Date of publication 
Friday, 21 August, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Friday, 7 August, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.