Living through Lockdown 3.0

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Summary of report content

Healthwatch Central Bedfordshire have compiled a follow up report on the activities they have undertaken in lockdown.

Healthwatch staff and volunteers have continued to support and engage with the local community, including providing a trusted source of information. Due to restrictions on face to face activity, they had to stop their programme of Enter and View visits to care homes.

They continue to provide information and signposting to residents Priority issues raised during the first and subsequent lockdowns included:

  • Access to health and social care services
  • Access and treatment for dental services
  • Mental health support
  • Communication and the digitally excluded
  • Vaccinations

The report outlines the impact of the work on these topics that Healthwatch Central Bedfordshire have had.

The report also details the impact of the pandemic on volunteering and how Healthwatch Central Bedfordshire has continued to support its volunteers remotely.

Healthwatch Central Bedfordshire have also promoted the flu vaccination campaign.

The report concludes with six key learning points including communication, access to digital technology, information about flu vaccination, access to dental services; access to mental health support and the role of volunteers. 

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General details

Report title 
Living through Lockdown 3.0
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 5 May, 2021
Date evidence capture began 
Saturday, 4 July, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Social care services 
Nursing care home
Residential care home
Community services 
Other
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
N/A
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.