Healthwatch Central Bedfordshire have compiled a follow up report on the activities they have undertaken in lockdown.
Healthwatch staff and volunteers have continued to support and engage with the local community, including providing a trusted source of information. Due to restrictions on face to face activity, they had to stop their programme of Enter and View visits to care homes.
They continue to provide information and signposting to residents Priority issues raised during the first and subsequent lockdowns included:
- Access to health and social care services
- Access and treatment for dental services
- Mental health support
- Communication and the digitally excluded
The report outlines the impact of the work on these topics that Healthwatch Central Bedfordshire have had.
The report also details the impact of the pandemic on volunteering and how Healthwatch Central Bedfordshire has continued to support its volunteers remotely.
Healthwatch Central Bedfordshire have also promoted the flu vaccination campaign.
The report concludes with six key learning points including communication, access to digital technology, information about flu vaccination, access to dental services; access to mental health support and the role of volunteers.
Living through Lockdown 3.0
Healthwatch Central Bedfordshire
Date evidence capture began
Date evidence capture finished
Wednesday, 31 March, 2021
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Mental health crisis service
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
Other population characteristics
People who are geographically isolated
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)