Summary of report content
During the COVID-19 pandemic, Healthwatch St Helens were unable to carry out their usual Enter & View visits. They wanted to understand people’s experience of care homes, so created two surveys – one for residents and one for visitors. There were 46 completed surveys in total.
The report looks at:
- The inability to visit loved ones freely
- Communication issues between residents and loved ones when visiting wasn’t possible
- The quality of care provided, particularly during the pandemic
- Life in the home, including meals and activities
The overwhelming message from residents, relatives and friends is that staff did their best in a very difficult situation which was outside their control. The safety and care of the residents was a priority at all times even though residents missed the social aspect of interacting with others in the home and sometimes felt low.
The report contains 3 recommendations on communication, care and menus.