Living with Covid- coronavirus testing, self isolating and NHS Test and Trace

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Summary of report content

Healthwatch Bolton in partnership with Bolton Public Health undertook a survey to find out people’s views on coronavirus testing, the NHS Test and Trace service, being asked to self-isolate and about any Covid tracking apps people may be using. In total 93 people responded to a survey between 24 August and 14 September 2020.

People are finding the information around coronavirus confusing and would welcome local tailored information specific to Bolton, particularly around local lockdown information, restrictions and shielding. People appear to be using the internet more than newspapers or TV.

People are frustrated at the availability of coronavirus tests and also the location of the test centres being difficult to get to. They also reported that the registration process is not easy to navigate.

Many respondents have expressed concerns about how their personal data may be used. Some people who have already been tested for coronavirus have never had the results back. People are unsure about how the NHS Test and Trace is supposed to work.

There were 4 recommendations about the local authority producing better inforamtion on testing and NHS Test and Trace.


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General details

Report title 
Living with Covid- coronavirus testing, self isolating and NHS Test and Trace
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Thursday, 17 September, 2020
Date evidence capture began 
Monday, 24 August, 2020
Date evidence capture finished 
Monday, 14 September, 2020
Type of report 
Key themes 
Digitalisation of services
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.