Living with COVID-19

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Summary of report content

Healthwatch Bolton worked in partnership with Bolton Public Health and Bolton University to collect feedback about how the COVID-19 pandemic is affecting everyday lives. Using a survey and social media feedback, 69 people's views were collected.

The report found that the Coronavirus information is ambiguous and that people are having to "use their common sense" to keep themselves and their families safe. Respondents would like to see more localised information and for information to be available in alternative formats to internet based. There are concerns that for those who cannot or do not access the internet or social media, are missing out on key information. It was suggested that infogaphics would be useful to simplify complex information.

Healthwatch Bolton recommended that the Bolton Council and Bolton CCG produce more localised information. Information needs to be produced in several different formats to make it accessible for all. Bolton Local Authority and Bolton CCG should make more use of local and community radio stations, Bolton CVS, UCAN Centres and faith communities to reach people who are not digitally engaged. There should be a dedicated number and/or website page where people can obtain answers to Frequently Asked Questions.

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General details

Report title 
Living with COVID-19
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Monday, 20 July, 2020
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
Bolton Public Health and Bolton University
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.