Living with COVID

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Summary of report content

Between 9th April and 8th May 2020, Healthwatch Bolton gathered feedback from the public about how the COVID-19 pandemic is affecting their everyday lives. They worked in partnership with Bolton public health and students from Bolton University and also looked at the data collected from social media groups.

They found that, people who use social media platforms are making good use of community groups and COVID-19 response groups. People look for solutions to problems in these groups and find them very beneficial, particularly for sharing of information. However, people would like fewer confusing messages coming from the government particularly around self-isolation and social distancing. They also found that people would like information that is non digital, in hard copy format if possible and that people with sensory disabilities struggle to find accessible information.

The survey responses indicated that people are managing to get physical exercise an using digital technology to stay connected with friends and family. For some who suffered from mental health issues, they have struggled to manage anxieties about the pandemic and other responsibilities. Adults and children who have suffered from dental pain or problems have been unable to see a dentist as they did not meet the criteria for urgent care.

Healthwatch Bolton gave six recommendations to Bolton Council and Bolton CCG and public health. The report does not contain any response from the providers.

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General details

Report title 
Living with COVID
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Friday, 22 May, 2020
Date evidence capture began 
Thursday, 9 April, 2020
Date evidence capture finished 
Friday, 8 May, 2020
Type of report 
Key themes 
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Bolton Public Health and students from Bolton University
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Mental health services 
Depression and anxiety service

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.