Living and ageing well with dignity

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Summary of report content

When Healthwatch Telford and Wrekin are choosing care or support they want to know that dignity and compassion are valued and that human rights are considered as paramount. Healthwatch Telford and Wrekin have undertaken this research to particularly understand what improvements need to be made in the care and support of people with dementia. Healthwatch Telford and Wrekin conducted a survey asking people what dignity meant for them and sought examples of being treated with dignity in health and social care services. Healthwatch Telford and Wrekin conducted a series of Enter and Views in which we explored service provision from the perspective of dignity, particularly for those living with dementia. Volunteers and staff provided their own views alongside those of users. Healthwatch Telford and Wrekin conducted a survey of local health and social care services to seek information about their provisions for those living with dementia, as well as their family and carers. People in Telford and Wrekin supported us in identifying three key themes with five sub-themes. Being treated with respect. Being recognised as a person. Being given an active role in one’s care. The report contains 7 recommendations in relation to these themes.

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General details

Report title 
Living and ageing well with dignity
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Friday, 18 May, 2018
Date evidence capture began 
Friday, 18 May, 2018
Date evidence capture finished 
Friday, 18 May, 2018
Type of report 
Report
Key themes 
Continuity of care
Information providing
Quality of treatment
Healthwatch reference number 
Rep-7292

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
User stories
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
535
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.