Liverpool University Hospitals NHS Foundation Trust with a focus on Aintree University Hospital & The Royal Liverpool University Hospital. December 2020 – January 2021Download (PDF 1.09MB)
Summary of report content
Healthwatch Sefton wanted to understand people’s experiences of accessing hospital services during the COVID-19 pandemic and how it was affecting their care and treatment. The engagement focused on LUFT (Liverpool University Hospitals NHS Foundation Trust) with a focus on Aintree University Hospital and The Royal Liverpool University Hospital. Due to limited feedback on the Royal hospital this report is focussed on Aintree Hospital. They held an on-line engagement session, as well as gathering feedback from the public. In total they gathered 25 people’s views.
People were reassured by safety checks and being in a safe environment. Staff made it feel safe and put people at ease.
People were concerned about lack of social distancing, staff attitudes about Covid-19, staff not wearing PPE appropriately, signage and information for patients and communication about follow up appointments.
There was a range of feedback about A&E waiting times, with some feeling these worked well, but others felt that there was room for improvement.
The report contains 5 recommendations, and a response from the Trust, who confirmed the feedback shared within this report will be heard and listened to and will help set the priorities for patient feedback which will be a key part in Trust’s Quality Strategy.