Liverpool University Hospitals NHS Foundation Trust with a focus on Aintree University Hospital & The Royal Liverpool University Hospital. December 2020 – January 2021

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Summary of report content

Healthwatch Sefton wanted to understand people’s experiences of accessing hospital services during the COVID-19 pandemic and how it was affecting their care and treatment. The engagement focused on LUFT (Liverpool University Hospitals NHS Foundation Trust) with a focus on Aintree University Hospital and The Royal Liverpool University Hospital. Due to limited feedback on the Royal hospital this report is focussed on Aintree Hospital. They held an on-line engagement session, as well as gathering feedback from the public.  In total they gathered 25 people’s views.

People were reassured by safety checks and being in a safe environment.  Staff made it feel safe and put people at ease.

People were concerned about lack of social distancing, staff attitudes about Covid-19, staff not wearing PPE appropriately, signage and information for patients and communication about follow up appointments.

There was a range of feedback about A&E waiting times, with some feeling these worked well, but others felt that there was room for improvement.

The report contains 5 recommendations, and a response from the Trust, who confirmed the feedback shared within this report will be heard and listened to and will help set the priorities for patient feedback which will be a key part in Trust’s Quality Strategy.

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General details

Report title 
Liverpool University Hospitals NHS Foundation Trust with a focus on Aintree University Hospital & The Royal Liverpool University Hospital. December 2020 – January 2021
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Wednesday, 9 June, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Sunday, 31 January, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health protection
Information providing
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Inpatient care
Outpatients
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
25
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.