The lived experience of hospital discharge report response

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Summary of report content

On 16th March 2017, the University Hospitals of Leicester NHS Trust provided a response to ‘The Lived Experience of Hospital Discharge’ report by Healthwatch Leicestershire.

The purpose of the response was to provide the Health and Wellbeing Board with a summary of the actions that the University Hospitals of Leicester NHS Trust and their partners are taking in response to the five key recommendations outlined within ‘The Lived Experience of Hospital Discharge’ report.

The University Hospitals of Leicester NHS Trust supported the five recommendations Healthwatch Leicestershire made in the report, agreeing to improve the timing of medication with their 'Red 2 Green' programme and to use this programme to also promote patient understanding, to review the recommendations about staff training, to use the 'Better Change' methodology to listen to staff and patients, and to use the Friends and Family Test and surveys for patient feedback.

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General details

Report title 
The lived experience of hospital discharge report response
Local Healthwatch 
Healthwatch Leicestershire
Date of publication 
Monday, 13 March, 2017
Type of report 
Report
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-1156

Methodology and approach

Was the work undertaken at the request of another organisation? 
No

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.