Listening to: The thoughts and feelings of people who use mental health services in Hampshire and the Isle of Wight

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Summary of report content

The aim of this project, which was commissioned by Wessex Clinical Network and Hampshire and Isle Wight Sustainability and Transformation Partnership (HIoW STP), was to identify key themes from existing mental health service user and carer experience and engagement reports across Hampshire and the Isle of Wight.

Healthwatch Hampshire and Isle of Wight undertook an independent review of national and local information from the last three years to create this thematic report summarising people’s views of mental health services. They identified themes that are cross cutting (i.e. that come up across all services); and some that are specific to different areas of the mental health pathways for adults; and then for children and young people’s services.

The report contains recommendations about areas that the mental health system may wish to explore further with people and that may help improve processes around gathering people’s feedback; engagement and coproduction.

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General details

Report title 
Listening to: The thoughts and feelings of people who use mental health services in Hampshire and the Isle of Wight
Local Healthwatch 
Healthwatch Hampshire
Healthwatch Isle of Wight
Date of publication 
Monday, 3 June, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Thursday, 30 April, 2020
Type of report 
Local analysis
Key themes 
Information providing
Quality of appointment
Quality of care
Quality of treatment
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Structured interview
Unstructured Interview
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Child and adolescent mental health services (CAMHS)
Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Mental health recovery service

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.