Listening to children and young people's exerience of health and social care

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Summary of report content

Healthwatch Wiltshire created this 'Listening to Children and Young People: Your Experience of Health and Social Care' report to find out what children and young people living in Wiltshire felt about using health and care services. Working with Youth Action Wiltshire and Community First’s Community Organisers, Healthwatch Wiltshire trained a group of 10 young people (aged 16 – 18) to become Young Listeners, who carried out training in listening skills, community organising skills and safeguarding and were supported to carry out 'listenings' with other children and young people. These Young Listeners worked together to develop questions that they would ask, focusing on 3 areas:  Young Carers  Children and young people with Special Educational Needs (SEND)  Emotional Wellbeing and Mental Health They collected views and experiences from 174 children and young people, including 74 young carers and 48 childrend and young people with special educational needs and disabilities. Key findings included:  Children and young people want to be seen as individuals and treated with respect.  Many young people felt that the waiting time for an appointment after being referred to Child and Adolescent Mental Health Services (CAMHS) was too long.  Young people felt that they weren’t being listened to and said that they found it unhelpful seeing different mental health professionals each time.  Some young people said that they did not know where to go for advice on either physical health or mental health in schools. The report also makes mention of what the plans are in the future for the Young Listeners.

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General details

Report title 
Listening to children and young people's exerience of health and social care
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 1 December, 2016
Type of report 
Key themes 
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Other information of note about this report 
Young Carers
Healthwatch reference number 

Methodology and approach

Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services
Secondary care services 
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.