Listening to BAME people about Health and Social care services in York

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Summary of report content

Healthwatch York wanted to work with Black, Asian and Ethnic Minority residents of York, to make sure they are listened to, and their experiences are used to help shape local health and social care services.

They created a short survey and shared it with Black, Asian and minority ethnic communities in York. 30 people completed the survey.

Key Findings:

  • Many people described feeling judged, and not listened to. Many felt this was down to language barriers, accents and the colour of their skin. People also felt that GPs lacked knowledge about what illnesses (e.g. skin irritation) looked like on their skin.
  • When asked if they had ever felt treated that they were treated differently because of their ethnicity or skin colour when accessing health and care services, 7 said yes, 10 said no, and 1 person was unsure. 12 people did not answer.
  • People said they felt health care professionals didn't know enough about cultural differences.
  • 17 people had tried to access health and care services during the pandemic. 5 had positive experiences and 7 had negative experiences.

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General details

Report title 
Listening to BAME people about Health and Social care services in York
Local Healthwatch 
Healthwatch York
Date of publication 
Tuesday, 13 April, 2021
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Monday, 30 November, 2020
Key themes 
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Public involvement
Quality of appointment
Quality of care
Staff attitudes

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
Non binary
Specific ethnicity if known 
Any other Asian background
Any other Black/African/Caribbean background
Any other ethnic group
Any other Mixed/Multiple ethnic background
Any other White background
Gypsy or Irish Traveller
White and Black African
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.