Listening and understanding how residents in Newhaven and Peacehaven experience local health and care services and wider determinants of health

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Summary of report content

Health and social care services in the Havens area of East Sussex are highly valued by local residents, despite the area facing some of the worst health inequalities in the county. The Healthwatch East Sussex Havens Listening Tour in June 2018 realised some of the enormous benefits to be gained from getting closer to local communities, spending more time speaking with and listening to what local people have to say about local services. We were struck by how important the social determinants of health are to local people, in particular the impact of local housing development. The main issues that local people wanted to talk about were two fold: Firstly, there are concerns in the area over how difficult it is to make an appointment with local GPs. There are also fears that new housing developments planned for the area will make GP appointments even harder to find. Not all the changes that are required to improve access to primary care are attributed to the national shortages of GPs. Practice staff, together with patients, policy makers and commissioners can start to address some of the issues this report has identified. Secondly, many local people are concerned about the lack of local mental health services for both children and adults. Access to adult mental health services and Child and Adolescent Mental Health services is not always meeting the needs of people when they become mentally unwell and that further activity is needed to capture the views and experiences of people living on the margins of society. This Tour enabled Healthwatch to capture rich insight from people in the Havens and with the intelligence we have gathered we will work with local residents to improve their experiences of health and care services and their wider wellbeing. The comments and completed returns achieved during this activity were not a large sample size, but Healthwatch East Sussex have gained unique insights through engaging with local people who would not have otherwise share their views so openly. Our insight is further enhanced by our engagement with many local agencies and observations on our community transect walks in the area. To ensure all the views, experiences and recommendations are responded to, Healthwatch will present this report to the East Sussex Health and Wellbeing Board, the County Council Health and Care Overview Scrutiny committee and Clinical Commissioning Group to work with partners and monitor how organisations are progressing recommendations made in this report. A further event will be planned in June 2019 to report back to the local community on progress made on concerns they raised, one year on.

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General details

Report title 
Listening and understanding how residents in Newhaven and Peacehaven experience local health and care services and wider determinants of health
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Sunday, 24 June, 2018
Date evidence capture began 
Monday, 11 June, 2018
Date evidence capture finished 
Sunday, 24 June, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.