Listening and learning from unpaid carers

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Summary of report content

Healthwatch North Somerset heard from 64 unpaid carers through focus groups and telephone interviews. This researched aimed to inform North Somerset Council’s upcoming Carers Strategy.

Key themes that arose from this research were:

  • Communication – carers felt overlooked, and want their voices to be heard when stakeholders make policy changes
  • Support – carers felt that there was a lack of ongoing support, to help with issues as they arise.
  • Assessments – carers said that assessment forms are long and complex, and requested more support completing these
  • Sign posting – parent carers said it was not easy to find out about appropriate services and support. All carers said services are not joined up, and often duplicate information
  • Respite - Carers access to respite has been limited during Covid and very difficult to access for those with Dementia. Day care services are not operating normally due to Covid.

Healthwatch North Somerset made 13 recommendations in this report.

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General details

Report title 
Listening and learning from unpaid carers
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Friday, 18 June, 2021
Date evidence capture began 
Monday, 1 February, 2021
Date evidence capture finished 
Sunday, 28 February, 2021
Key themes 
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Other information of note about this report 

Methodology and approach

Primary research method used 
Focus group
Unstructured Interview

Details of health and care services included in the report

Social care services 
Day care (social care services)
Respite care

Details of people who shared their views

Number of people who shared their views 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.