Let's talk about improving mental health care in Suffolk

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Summary of report content

Healthwatch Suffolk collected feedback from 125 respondents about the Norfolk and Suffolk NHS Foundation Trust (NSFT) prior to the Care Quality Commission’s inspection of the service in July 2016. The responses were recorded on the Healthwatch Suffolk Feedback Centre. The feedback was generally negative, with many respondents indicating that there were issues with communication, lack of access to services, failure to listen and communicate with professionals, continuity of care, and demand for services. Respondents also indicated that they were dissatisfied with waiting times, treatment explanations and quality of care. The report did not make any recommendations. It was noted that the report would be shared with the NSFT for a formal response.

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General details

Report title 
Let's talk about improving mental health care in Suffolk
Local Healthwatch 
Healthwatch Suffolk
Date of publication 
Friday, 1 July, 2016
Date evidence capture began 
Wednesday, 1 January, 2014
Date evidence capture finished 
Wednesday, 1 June, 2016
Type of report 
Key themes 
Quality of care
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Not known

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)
Mental health services 
Mental health recovery service
Psychiatry / mental health (other services)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.