Summary of report contentHealthwatch Suffolk collected feedback from 125 respondents about the Norfolk and Suffolk NHS Foundation Trust (NSFT) prior to the Care Quality Commission’s inspection of the service in July 2016. The responses were recorded on the Healthwatch Suffolk Feedback Centre. The feedback was generally negative, with many respondents indicating that there were issues with communication, lack of access to services, failure to listen and communicate with professionals, continuity of care, and demand for services. Respondents also indicated that they were dissatisfied with waiting times, treatment explanations and quality of care. The report did not make any recommendations. It was noted that the report would be shared with the NSFT for a formal response.
Would you like to look at:
Let's talk about improving mental health care in Suffolk
Date of publication
Friday, 1 July, 2016
Date evidence capture began
Wednesday, 1 January, 2014
Date evidence capture finished
Wednesday, 1 June, 2016
Type of report
Quality of care
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Psychiatry/mental health (hospital services)
Mental health services
Mental health recovery service
Psychiatry / mental health (other services)
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?