Let's discuss the South West London CCG NHS merger

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Summary of report content

On Wednesday 23 October 2019, Healthwatch Croydon organised a public meeting to discuss the proposal of Croydon Clinical Commissioning Group (which buys and monitors health services in Croydon) to merge with the five other South West London commissioning groups (Kingston, Richmond, Sutton, Merton and Wandsworth) to create a new South West London Clinical Commissioning Group.

At the meeting the following issues emerged:

  • How success was going to be measured
  • How quality was going to be measured
  • How the new structure would ensure people with learning disabilities get the services they need including annual health checks from GPs
  • What the role of patient participation groups might be in the new structure
  • Concern that there was a variance in the opportunity for public questions at meetings for the public  
  • Whether enough time was planned to allow for reference groups to digest decisions as this is essential for them to be effective in their role
  • How Healthwatch Croydon’s independence could be ensured
  • How the role of volunteers within the NHS could be enhanced


The report makes 7 recommendations about representation, the role of PPGs, closer working between Healthwatch and PPGs, public questions at NHS meetings in public, timetabling of public meetings, independence, forums and platforms and the role of volunteering.

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General details

Report title 
Let's discuss the South West London CCG NHS merger
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Thursday, 6 February, 2020
Date evidence capture began 
Wednesday, 23 October, 2019
Date evidence capture finished 
Wednesday, 23 October, 2019
Type of report 
Consultation response
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
NHS 111
Urgent care services
Secondary care services 
Child and adolescent mental health services (CAMHS)
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Urgent and emergency care services 
Accident & emergency
Ambulance services
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.