Lesser heard voices: veterans

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Summary of report content

Healthwatch Bucks wanted to hear about Buckinghamshire GP Practices experience of achieving Veteran Friendly (VF) accreditation to help them to work better with veterans in the future and encourage other Practices to also seek this accreditation.

Through engagement with the RCGP, they were able to find out which GPs in Buckinghamshire had already achieved their accreditation and who the VF lead was in that Practice. They developed a small online questionnaire and contacted each practice individually to ask them to complete it for us. They received responses from 10 GP practices of the 15 who were asked to complete it.

All felt it was easy or very easy to achieve accreditation.  Most practices said it took up to 4 weeks to get accreditation. 

Two out of the 10 practices said they had seen an increase in veterans asking to be flagged.  Nine practices said it was easy or very easy to flag veterans on their IT system.

There were two recommendations about accreditation.

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General details

Report title 
Lesser heard voices: veterans
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 23 June, 2021
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Key themes 
Patient records

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.