Lesbian, Gay, Bisexual and Transgender Experiences of Health and Social Care Services

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Summary of report content

In March 2020, Healthwatch Worcestershire carried out surveys and engagement to gather feedback from LGBT+ adults and young people in Worcestershire about their experiences of health and social care services. They engaged with 226 people in total via surveys and as part of engagement events.

Their survey results suggested that many adults who identified themselves as LGBT+ feel that health services have shown an understanding of them as an individual, including GP practices and Hospitals and in particular Accident an Emergency Department and Sexual Health services.  However, many felt that they have experienced barriers and inequalities when accessing local health services. In particular, nearly half of the respondents thought that mental health services did not show an understanding of their issues.

The report highlights the issues LGBT+ people face which includes lack of visibility and representation within the services, lack of awareness and training, broad assumptions being made on the basis of sexuality and gender identity and current data collection systems not accounting for diversity of gender and sexuality. The study also found that LGBT+ carers would value access to support groups an increased awareness and visibility within organisations that provide support.

The report made a few recommendations 2 health and social care service commissioners and providers of children and young people’s emotional wellbeing services. The report does not contain a response from the providers.

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General details

Report title 
Lesbian, Gay, Bisexual and Transgender Experiences of Health and Social Care Services
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Wednesday, 10 June, 2020
Date evidence capture began 
Monday, 2 March, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Communication between staff and patients
Health inequalities
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Psychiatry / mental health (other services)
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.