Summary of report content3 visits arranged and 50 patients surveyed asking them to detail their experience of the surgery, whether there was anything they’d like to see improved and to rate their overall experience of the surgery out of 5 (5 = excellent, 1 = poor). Conclusions: • Generally patients found that their overall experience had been positive. 35 of the 50 patients surveyed specifically mentioned positive experiences. • Although feedback was generally positive a number of key themes arose from the survey that indicated where patients felt improvement was most needed. These include: Appointment waiting times, Continuity of care, Accessibility/access and Staff attitude. Feedback from Surgery: • Waiting times are continually monitored • Recruitment of staff has had an impact on continuity of care (e.g. use of locums) • Review of accessibility into surgery • Addressing messages from reception staff.
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Ladies Walk and Midanbury Surgeries Report, Bury
Date of publication
Tuesday, 6 June, 2017
Date evidence capture began
Monday, 6 February, 2017
Date evidence capture finished
Thursday, 6 April, 2017
Type of report
Building and facilities
Continuity of care
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?