Ladies Walk and Midanbury Surgeries Report, Bury

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Summary of report content

3 visits arranged and 50 patients surveyed asking them to detail their experience of the surgery, whether there was anything they’d like to see improved and to rate their overall experience of the surgery out of 5 (5 = excellent, 1 = poor). Conclusions: • Generally patients found that their overall experience had been positive. 35 of the 50 patients surveyed specifically mentioned positive experiences. • Although feedback was generally positive a number of key themes arose from the survey that indicated where patients felt improvement was most needed. These include: Appointment waiting times, Continuity of care, Accessibility/access and Staff attitude. Feedback from Surgery: • Waiting times are continually monitored • Recruitment of staff has had an impact on continuity of care (e.g. use of locums) • Review of accessibility into surgery • Addressing messages from reception staff.

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General details

Report title 
Ladies Walk and Midanbury Surgeries Report, Bury
Local Healthwatch 
Healthwatch Bury
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Monday, 6 February, 2017
Date evidence capture finished 
Thursday, 6 April, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Continuity of care
Decor
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6504

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours

Details of people who shared their views

Number of people who shared their views 
50
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.