Knowlsey Covid-19 Testing Overview Report

Download (PDF 2.16MB)

Summary of report content

Between 9th September – 22nd September 2020, Healthwatch Knowsley received 81 calls or emails from community members experiencing difficulty whilst trying to access testing for Covid-19 symptoms.

The report found there was an increase in testing need for children and young people, since they have returned to school. People experienced difficulties booking online slots at a centre they could easily access. People have reported having real difficulties with the website pages which have continued to state that there is no testing availability when people are trying to access a booking. No advice is then given as to what can be done next to secure a test centre booking. There have been reports that home testing kits have arrived without the relevant barcodes or addresses to return the completed test and therefore could not be completed. A concerning theme was with people who could not access tests but were also unable to access clinical advice for the symptoms they were trying to manage. Many callers contacted Healthwatch Knowsley and asked how they access the local test centres in Huyton/Kirkby because they had been offered slots outside of the area. 

No recommendations were made in this report.

Would you like to look at:

General details

Report title 
Knowlsey Covid-19 Testing Overview Report
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 1 October, 2020
Date evidence capture began 
Wednesday, 9 September, 2020
Date evidence capture finished 
Tuesday, 22 September, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.