The Kirkwood: using people’s opinions and experiences to shape future services

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Summary of report content

Healthwatch Kirklees ran two surveys to ask the general public and professionals, and service users, about the end-of-life care and support on offer at The Kirkwood.

The Kirkwood are a movement of local people dedicated to caring for people in Kirklees affected by life limiting illness. Together, they offer a wider range of services designed to support patients, carers and family members at every stage of illness.

Healthwatch Kirklees heard from 147 people, 24 of whom were service users at The Kirkwood.

Key findings:

The majority of people are aware of the end of the end of life care and the support/therapy groups on offer at The Kirkwood.

Some people are not aware of the full range of support services on offer, or who is eligible and how to access different services.

Overall, people feel positively about ideas for proposed new ways of offering support in the community, e.g. in hubs or using ‘Kirkwood on Wheels’.  People don’t want existing services to be replaced by the new ideas.

The Covid-19 pandemic has affected the way in which people access services at The Kirkwood; some changes have been positive such as digital access working well for some people, whereas others, such as a lack of face-to-face support groups, has had a negative impact.

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General details

Report title 
The Kirkwood: using people’s opinions and experiences to shape future services
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Wednesday, 15 September, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
The Kirkwood
Primary research method used 

Details of health and care services included in the report

Secondary care services 
End of life care
Community services 
Continuing care

Details about conditions and diseases

Types of disabilities 
Social / behavioural
Types of long term conditions 
Another long-term condition
Blindness or severe visual impairment
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
18-24 years
25-64 years
65-85 years
Not known
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Other ethnic group
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.