Summary of report contentThis report summarises the findings of Healthwatch Richmond after they conducted a series of visits to 7 adult inpatient wards over a 2 week period in May to June 2019. Each ward was visited twice, weeks apart and at different times of day to obtain a more rounded perspective of how care was being delivered, this included late evening visits to observe care in and around lights out. The visits were conducted using observation and a semi structured survey and there was some focus on the experiences of elderly patients and particularly those with dementia. In addition this reports included the views of 65 members of staff, ward clerks, health care assistance and nurses. Findings were largely positive. The report covers communications, cleanliness, privacy, food and drink, discharge and patient transport. Staff were also asked about how they were supported in post and about any challenges they faced. In particular one ward was talked about in a less positive way, with staff and patients citing problems with staffing as being the primary reason for this. Health care assistants who care for elderly patients were the only staff members who felt less supported, the report goes on to suggest that this could be largely due to the increased health care needs of older patients. The report also contains a summary of experiences relating to discharge and patient transport services. The local trust has responded to all of the recommendations made by Healthwatch Richmond.
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Kingston Hospital adult inpatient wards: Enter and view
Healthwatch Richmond upon Thames
Date of publication
Sunday, 1 September, 2019
Date evidence capture began
Wednesday, 1 May, 2019
Date evidence capture finished
Sunday, 30 June, 2019
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of patient transport
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Care of the elderly
Conditions or diseases
Types of disabilities
Types of long term conditions
Deafness or severe hearing impairment
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?