Summary of report contentIn August 2017, Healthwatch Enfield launched its first Service Champions pilot at Barnet Enfield and Haringey Mental Health NHS Trust, involving individuals with lived-in experiences in the local adult mental health pathway redesign. This report is an evaluation of the pilot. This particular piece of work aimed to develop opportunities for mental health service users to have their voices heard through meaningful involvement in discussions and therefore focussed on semi structured interviews with senior management personnel at Barnet, Enfield and Haringey Mental Health Trust and two current mental health service users. Both the staff and experts by experience were asked similar questions about: • reasons for getting involved? • the difference of being involved? • what changes can be observed? • what the impact is? • what did we learn? The key findings from this work, is through involving mental health service users in service development. This was recognised as a prime opportunity to change the standard approach to gathering feedback through surveys and complaints, to a proactive involvement that breaks the barriers between professionals and patients. Impact so far The pilot has had a significant impact on Service Champions helping to increase their self-esteem whilst also providing the individuals with an insight into the constraints faced by the local NHS. Healthwatch Enfield will continue to work with the team at Enfield’s directorate of Barnet Enfield and Haringey Mental Health NHS Trust to: • support Service Champions as they continue their involvement with the adult mental health pathway redesign • explore ways in which Service Champions can support the Trust once the adult mental health pathway redesign moves from planning to implementation • develop resources that address the key learning points on involving Service Champions in mental health services for adoption within the Trust and beyond
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A key to getting it right - Mental Health, Enfield
Date of publication
Tuesday, 10 October, 2017
Date evidence capture began
Tuesday, 8 August, 2017
Date evidence capture finished
Thursday, 10 August, 2017
Type of report
Healthwatch reference number
Mental health services
Depression and anxiety service
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?