A key to getting it right - Mental Health, Enfield

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Summary of report content

In August 2017, Healthwatch Enfield launched its first Service Champions pilot at Barnet Enfield and Haringey Mental Health NHS Trust, involving individuals with lived-in experiences in the local adult mental health pathway redesign. This report is an evaluation of the pilot. This particular piece of work aimed to develop opportunities for mental health service users to have their voices heard through meaningful involvement in discussions and therefore focussed on semi structured interviews with senior management personnel at Barnet, Enfield and Haringey Mental Health Trust and two current mental health service users. Both the staff and experts by experience were asked similar questions about: • reasons for getting involved? • the difference of being involved? • what changes can be observed? • what the impact is? • what did we learn? The key findings from this work, is through involving mental health service users in service development. This was recognised as a prime opportunity to change the standard approach to gathering feedback through surveys and complaints, to a proactive involvement that breaks the barriers between professionals and patients. Impact so far The pilot has had a significant impact on Service Champions helping to increase their self-esteem whilst also providing the individuals with an insight into the constraints faced by the local NHS. Healthwatch Enfield will continue to work with the team at Enfield’s directorate of Barnet Enfield and Haringey Mental Health NHS Trust to: • support Service Champions as they continue their involvement with the adult mental health pathway redesign • explore ways in which Service Champions can support the Trust once the adult mental health pathway redesign moves from planning to implementation • develop resources that address the key learning points on involving Service Champions in mental health services for adoption within the Trust and beyond

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General details

Report title 
A key to getting it right - Mental Health, Enfield
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Tuesday, 10 October, 2017
Date evidence capture began 
Tuesday, 8 August, 2017
Date evidence capture finished 
Thursday, 10 August, 2017
Type of report 
Report
Healthwatch reference number 
Rep-6592

Details of health and care services included in the report

Mental health services 
Depression and anxiety service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
220
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.