Key factors for effective patient participation groups

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Summary of report content

A Patient Participation Group (PPG) is a group of patients, working in partnership with their GP practice to improve services and to enable patients to look after their own health. From 1st April 2016, it has been a contractual requirement for all English practices to form a Patient Participation Group. Most practices in Leeds have a group but the number of participants, frequency of meetings and feedback methods vary. Some work has been undertaken nationally by the National Association for Patient Participation to review how PPGs work but locally only limited work has been carried out. Healthwatch Leeds has been invited by the Leeds North Clinical Commissioning Group (CCG) to carry out a project which will help to share what works well in PPGs and where more support may be helpful for them. Eight practices in the north Leeds area were selected by Leeds North CCG to give a good variety of size of practice, demographic of patients and geographic spread for this project. Healthwatch Leeds arranged interviews with the person who coordinated the PPG, the PPG members and the patients of the respective practices. Healthwatch Leeds conducted 52 face to face or telephone interviews with staff and patients between August and November 2016. Healthwatch Leeds spoke to 8 staff who coordinate the PPG in the selected practice; 11 PPG members and 32 patients across these surgeries. The questionnaires we used for each group of interviewees are available on request or can found on the website with this report. The key findings within the report informed the key areas: PPG basic structures and method of operation; what is already working well in these groups; what are the key factors for a good and effective PPG; what challenges are they facing; what support have PPG members received. Their are 17 recommendations which are documented in the report.

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General details

Report title 
Key factors for effective patient participation groups
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Thursday, 23 February, 2017
Date evidence capture began 
Thursday, 23 February, 2017
Date evidence capture finished 
Thursday, 23 February, 2017
Type of report 
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.