Keeping care home residents connected and engaged during Covid-19

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Summary of report content

Healthwatch Wiltshire conducted a survey and interviews with care home residents, relatives and staff to gather information about how people were being supported to connect during the COVID-19 pandemic.

The report found that lockdown restrictions had a significant impact on residents and their families. There was a need to rapidly introduce the use of technology to support contact, and for the equipment and training required for this both for care homes and relatives. However, the report identified some good practice such as supporting phone and video calls to loved ones, window visits, clearly communicating the restarting of care home visits, and staying connected with the wider community. 

A recommendation was made that care homes should continue to use technology to keep in touch with loved ones. 

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General details

Report title 
Keeping care home residents connected and engaged during Covid-19
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 22 February, 2021
Type of report 
Report
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-8087

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
Survey
How was the information collected? 
Research
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.