Keep on moving: a transport for all report from Cambridgeshire and Peterborough

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Summary of report content

Healthwatch Cambspboro organises and develops five Partnership Boards for Cambridgeshire County Council and Peterborough City Council. The Partnership Boards wanted to talk about transport and some of the issues that cause problems for their members and especially elderly and disabled people locally. In August 2020 four meetings were held to talk about roads and footpaths, taxis, public transport and community transport.  

Roads and footpaths – roads and pavements dug up for utilities aren’t always repaired well enough for disabled people.  Parking on pavements and litter and leaves on paths can be a trip hazard.  When rights of way are changed, the needs of disabled people don’t seem to be thought about.  Cafes, restaurants and bars that put tables, chairs and advertising boards on pavements don’t think about the problems that these cause for disabled people.

Despite social distancing rules, taxi drivers should still help people with visual impairments get into the taxi.  Some taxi drivers won’t take motorised wheelchairs if they are too heavy for their car.  Some disabled people find that it is very difficult to book an accessible taxi in advance.

Bus routes mean that people often have to take several buses to go across the city, and buses don’t always marry up with hospital visiting times. Not all local buses have audio and video announcements of stops at the moment or lower buses at a bus stop.

Community transport schemes had changed their services because of the pandemic. Instead of driving people to places, the drivers run errands, fetch medication or shopping for people and deliver things to them at home

The report contains five recommendations to make transport more accessible. 


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General details

Report title 
Keep on moving: a transport for all report from Cambridgeshire and Peterborough
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Friday, 28 May, 2021
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Key themes 
Health inequalities
Public involvement
Quality of patient transport

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Local partnership boards
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.