June 2021 Feedback Report

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Summary of report content

Healthwatch Greenwich received 290 bits of feedback in June 2021. These came from calls, emails, website and face-to-face feedback from Greenwich residents. Feedback also came from community representatives or leaders and service user groups. Also used where conversations on social media from local community and neighbourhood groups and online service reviews.

Feedback found that vaccine uptake has been high, but hesitancy still exists, with some still wanting further safety evidence before deciding. Some people also reported difficulty booking vaccination appointments.

On GP services, service users are increasingly asking why primary care services are still so difficult to access. Service users continue to report long waiting lines on the telephone and calls not being picked up, and practices running out of appointment slots shortly after opening telephone lines. Inability to access GP services is causing anxiety for some. Frustration and concern is also growing in some service users at not being offered face-to-face appointments.

There was positive feedback from relatives of residents living in care homes and service users at QEH Hospital.

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General details

Report title 
June 2021 Feedback Report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 June, 2021
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Patient records
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Appointments
Physiotherapy
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
290
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.