Junction 3 community health fair event

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Summary of report content

Bristol Learning City in collaboration with Junction 3 Library hosted a Health Fair on Wednesday 10 May from 2-4pm in aid of promoting and creating awareness of mental health conditions in relation to Mental Health Awareness Week. Healthwatch Bristol was invited to participate. Healthwatch Bristol’s quarterly topic for April, May and June 2017 was Primary Care, health and wellbeing. Healthwatch Bristol was keen to find out people’s experiences of accessing Primary Care (such as GPs, pharmacies, dentists, minor injury units/ accident and Emergency walk in centres), including any barriers they might face, so they can make service providers aware of any issues. Healthwatch Bristol devised a questionnaire to help capture people experiences of health and social care concentrating on Primary Care. Healthwatch Bristol received 22 responses to the questionnaire at this event. The key themes in relation to primary care were as follows: The majority of comments collated from service users were happy with the quality of care was highlighted and the behaviour and communication from staff were stated as key aspects of a positive experience; waiting times and difficulties accessing appointments were key concerns and issues for people; a minority said that they felt that their voices had not be heard when they were concerned about an health issue for themselves and their child; positive feedback regarding pharmacies and their provisions. The key themes in relation to secondary care were as follows: feedback from accident and emergency services about the quality of treatment in hospital settings, was positive; Comments highlighted the importance of health staff explaining diagnoses, treatment and waiting times in a clear and compassionate manner. Healthwatch Bristol made one recommendation within the report.

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General details

Report title 
Junction 3 community health fair event
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Wednesday, 10 May, 2017
Date evidence capture began 
Wednesday, 10 May, 2017
Date evidence capture finished 
Wednesday, 10 May, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Quality of appointment
Healthwatch reference number 
Rep-1257

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
22
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.