July 2021 Feedback report

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Summary of report content

Healthwatch Greenwich reports on the themes in its feedback during July 2021.  During this period they received 394 pieces of feedback.

Topics covered included:

  • Covid-19 vaccination records and length of time between doses
  • Covid-19 testing
  • Access to healthcare services for people with hearing loss
  • Access to GP services
  • Telephone appointments
  • Online triage forms
  • Experience of in-patient and outpatients
  • Waiting times at A&E
  • Post-natal care
  • Video appointments for talking therapies
  • Access to physiotherapy

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General details

Report title 
July 2021 Feedback report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Tuesday, 17 August, 2021
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Access
Administration
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Health protection
Holistic support
Information providing
Interpreters
Quality of appointment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Secondary care services 
Counselling/improving access to psychological therapies (IAPT)
Inpatient care
Maternity
Outpatients
Physiotherapy
Mental health services 
Community mental health team (CMHT)
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 
Hearing
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
394
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.