Joint Hospital Discharge Report, Kingston Upon Hull, East Riding, North Lincolnshire

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Summary of report content

The Report is multi-layered but it’s main focus is concerned to address people’s expressions of being discharged from hospital in the areas of East Riding of Yorkshire, Kingston-Upon –Hull and North Lincolnshire. Healthwatch England conducted 2 Survey Reports across the three areas , the first to Patients and Relatives, the second to Providers of Health and Social Care Services. Two Enter and Views were also completed [ Hull Royal Infirmary and Scunthorpe Royal Infirmary ]. 98 responses were received in total which were mainly positive. 80% were satisfied with the Discharge process. Of the 20% who poor or very poor, the response identified : lack of information and communication; Delays in Discharge; Awaiting completion of Paperwork and awaiting assessment of social care needs; The issue of ineffective communication from Hospital was also stated by Providers. Overall, a number of recommendations have been made based on the Joint Report. It includes : 1. Fast Tracking Patients for pharmacy medication as the point of discharge; 2. Making use of Patient Passports throughout the Hospital journey; 3. The central fact of effective communication and the quality of conversations that take place with Patients during the screening for discharge process; This applies equally to care providers; 4. Hospital Trusts to develop bedded discharge areas where possible and thereby avoid blocking beds on Wards; Where the Patient does return home they should do so with dignity and with their belongings, appropriate paperwork and instructions for carers.

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General details

Report title 
Joint Hospital Discharge Report, Kingston Upon Hull, East Riding, North Lincolnshire
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Friday, 21 April, 2017
Date evidence capture began 
Tuesday, 1 November, 2016
Date evidence capture finished 
Thursday, 2 February, 2017
Type of report 
Enter and view
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
East Riding of Yorkshire Healthwatch Kingston Upon Hull Healthwatch North Lincolnshire Healthwatch
Primary research method used 
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Social care services 
After care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.