Joint Hospital Discharge Report, Kingston Upon Hull, East Riding, North LincolnshireDownload (PDF 756KB)
Summary of report contentThe Report is multi-layered but it’s main focus is concerned to address people’s expressions of being discharged from hospital in the areas of East Riding of Yorkshire, Kingston-Upon –Hull and North Lincolnshire. Healthwatch England conducted 2 Survey Reports across the three areas , the first to Patients and Relatives, the second to Providers of Health and Social Care Services. Two Enter and Views were also completed [ Hull Royal Infirmary and Scunthorpe Royal Infirmary ]. 98 responses were received in total which were mainly positive. 80% were satisfied with the Discharge process. Of the 20% who poor or very poor, the response identified : lack of information and communication; Delays in Discharge; Awaiting completion of Paperwork and awaiting assessment of social care needs; The issue of ineffective communication from Hospital was also stated by Providers. Overall, a number of recommendations have been made based on the Joint Report. It includes : 1. Fast Tracking Patients for pharmacy medication as the point of discharge; 2. Making use of Patient Passports throughout the Hospital journey; 3. The central fact of effective communication and the quality of conversations that take place with Patients during the screening for discharge process; This applies equally to care providers; 4. Hospital Trusts to develop bedded discharge areas where possible and thereby avoid blocking beds on Wards; Where the Patient does return home they should do so with dignity and with their belongings, appropriate paperwork and instructions for carers.
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Joint Hospital Discharge Report, Kingston Upon Hull, East Riding, North Lincolnshire
Healthwatch East Riding of Yorkshire
Date of publication
Friday, 21 April, 2017
Date evidence capture began
Tuesday, 1 November, 2016
Date evidence capture finished
Thursday, 2 February, 2017
Type of report
Enter and view
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
East Riding of Yorkshire Healthwatch Kingston Upon Hull Healthwatch North Lincolnshire Healthwatch
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?