Summary of report contentThe aim of this project was to investigate people’s views and experiences of new visiting arrangements –aligned to the recommendations of John’s Campaign -recently launched and piloted at Blackpool Victoria Hospital and Clifton Hospital (Lytham St Annes). The John’s Campaign was established to help NHS staff recognise the importance of working with family carers as equal partners in the care and support of people with a dementia who are in hospital. The project was a joint report by Healthwatch Blackpool and Healthwatch Lancashire. The enter and view activities were carried out at the hospitals on the 7th and 8th September 2017. 26 carers/visitors were spoken too during the visits. The following issues were raised: The need for better promotion of open visiting arrangements •More staff on duty to attend to the needs of patients] •Better communication between staff at times of change of shift •Facilities for visitors to store or hang items •More support around parking charges The providers response is included in this report and they stated they would act on the issues raised.
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Johns Campaign - hospital visiting, Blackpool & Lancashire
Date of publication
Friday, 1 December, 2017
Date evidence capture began
Thursday, 7 September, 2017
Date evidence capture finished
Friday, 8 September, 2017
Type of report
Impact or progress
Car parking charges
Communication between staff and patients
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Care of the elderly
Types of disabilities
Long term condition
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
What type of impact was determined?