Johns Campaign - hospital visiting, Blackpool & Lancashire

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Summary of report content

The aim of this project was to investigate people’s views and experiences of new visiting arrangements –aligned to the recommendations of John’s Campaign -recently launched and piloted at Blackpool Victoria Hospital and Clifton Hospital (Lytham St Annes). The John’s Campaign was established to help NHS staff recognise the importance of working with family carers as equal partners in the care and support of people with a dementia who are in hospital. The project was a joint report by Healthwatch Blackpool and Healthwatch Lancashire. The enter and view activities were carried out at the hospitals on the 7th and 8th September 2017. 26 carers/visitors were spoken too during the visits. The following issues were raised: The need for better promotion of open visiting arrangements •More staff on duty to attend to the needs of patients] •Better communication between staff at times of change of shift •Facilities for visitors to store or hang items •More support around parking charges The providers response is included in this report and they stated they would act on the issues raised.

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General details

Report title 
Johns Campaign - hospital visiting, Blackpool & Lancashire
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 1 December, 2017
Date evidence capture began 
Thursday, 7 September, 2017
Date evidence capture finished 
Friday, 8 September, 2017
Type of report 
Impact or progress
Key themes 
Car parking charges
Communication between staff and patients
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly
Inpatient care

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.