Interim report on results from COVID-19 survey

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Summary of report content

Healthwatch St Helens produced an interim report about the results of an online survey. The survey was designed in collaboration with Healthwatch Liverpool, to understand what people in the local area were experiencing when trying to access health care for long-term conditions and any other health concerns, not related to COVID-19.

The survey asked questions about the effects of the pandemic on people's mental health and how easy it was to access medical support for other health conditions. The report includes a sample of the answers provided by respondents, with a full report to follow.

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General details

Report title 
Interim report on results from COVID-19 survey
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Tuesday, 28 July, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7695

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
2500
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.