Intelligence Report May 1 – June 9 2020 – B12 injections

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Summary of report content

Healthwatch Isle of Wight published an analysis of their insight about access to vitamin B12 injections during the Covid-19 pandemic.  During the period 1 May to 9 June 2020, they received 34 pieces of feedback on this subject.

They found that there is an inconsistent approach from local GP practices in relation to the administration of B12 injections. Some people have been advised to purchase tablets in place of their B12 injections, but were not given any information about dosage or frequency. People who are taking tablets report worrying symptoms, including lethargy, confusion and hair loss. Lack of consistent communication from primary care staff is causing anxiety and confusion. Some people feel that their symptoms are not being taken seriously enough. 

There are no recommendations.

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General details

Report title 
Intelligence Report May 1 – June 9 2020 – B12 injections
Local Healthwatch 
Healthwatch Isle of Wight
Date of publication 
Thursday, 25 June, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Tuesday, 9 June, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.