Summary of report contentHeathwatch Wokingham Borough created this intelligence and engagement report to give an overview of the information they have collected in the quarter and details their past and planned engagement activities. Summary Statistics include: • 35 calls were made to the helpdesk 0118 418 1 418 • Average call time plus follow up is 30 minutes • 95 stories received about 27 service providers • Top categories: Communication & Quality Of Care •They gave information signposting to 26 people • 9 volunteers contributed 34 hours of their time • They attended 5 community events including Kenyan Community Fun Day • they raised awareness about the local decision to stop prescribing some over the counter medications and stop prescribing gluten free products
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Intelligence and engagement report: Quarter 2, 2017
Date of publication
Monday, 6 November, 2017
Date evidence capture began
Saturday, 1 July, 2017
Date evidence capture finished
Saturday, 30 September, 2017
Type of report
Communication between staff and patients
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Diagnostic and/or screening service - single handed sessional providers
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)