Intelligence and engagement report: Quarter 2, 2017

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Summary of report content

Heathwatch Wokingham Borough created this intelligence and engagement report to give an overview of the information they have collected in the quarter and details their past and planned engagement activities. Summary Statistics include: • 35 calls were made to the helpdesk 0118 418 1 418 • Average call time plus follow up is 30 minutes • 95 stories received about 27 service providers • Top categories: Communication & Quality Of Care •They gave information signposting to 26 people • 9 volunteers contributed 34 hours of their time • They attended 5 community events including Kenyan Community Fun Day • they raised awareness about the local decision to stop prescribing some over the counter medications and stop prescribing gluten free products

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General details

Report title 
Intelligence and engagement report: Quarter 2, 2017
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Monday, 6 November, 2017
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Report
Local analysis
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Diagnosis
Information providing
Public involvement
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-1794

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Sexual health

Details of people who shared their views

Number of people who shared their views 
95
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.