Intel report December 2016

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Summary of report content

This report produced by Healthwatch Lincolnshire contains patient, carer and service user experiences of their health and care services for the period 1 - 31 December 2016. Overall the comments were positive about how patients were treated by healthcare staff once they were able to access the services. However, the high level of comments we continue to receive regarding waiting times to see GP or access hospital appointments for diagnosis or treatment is concerning. Issues such as a patient feeling they were unable to discuss confidential matters at reception without them being overhead (and repeated) is something that should not be happening. All services should have confidential areas for patients to discuss their health matters and staff should be reminded of confidentiality policies.

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General details

Report title 
Intel report December 2016
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Saturday, 31 December, 2016
Date evidence capture began 
Thursday, 1 December, 2016
Date evidence capture finished 
Saturday, 31 December, 2016
Type of report 
Key themes 
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.