Integration Index Project Health and Care Experience Profile #4 Black men with multiple health conditions, including recent experiences of cancer services

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Summary of report content

Healthwatch Manchester produced a Health and Care Experience profile about a Black man with multiple health conditions, including recent experience of cancer care services.

This was part of a project led by Healthwatch England and NHS England to develop a qualitative methodology as part of the Local Integration Index. Eight local Healthwatch piloted this methodology by focussing on particular local groups with experiences of care across several health and care services. This methodology can be used to ensure people’s experiences of integration are used by local systems to track how services are working together locally.

In this report, Healthwatch Manchester analyse the results of engagement they undertook with six men on this topic.

They found that all men spoke about the positive relationship they had with their GP from initial consultation to treatment.  All participants felt involved with care decisions. Generally, the participants reported being quite satisfied with the way the different services worked together.  There was some concern over mental health referrals. 

Overall men found the information leaflets to be very unhelpful. They stated that nothing pointed to cultural or religious factors that will influence care and how they engage with services. It is clear that a more culturally appropriate approach is needed in order to fully engage all communities.

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General details

Report title 
Integration Index Project Health and Care Experience Profile #4 Black men with multiple health conditions, including recent experiences of cancer services
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Friday, 11 June, 2021
Key themes 
Communication between staff and patients
Continuity of care
Health inequalities
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England and Healthwatch England
Primary research method used 
Structured interview
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services

Details about conditions and diseases

Conditions or diseases 
Cancer
Types of long term conditions 
Cancer in the last 5 years
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All people under the age of 18
Gender 
Male
Ethnicity 
Black/ African / Caribbean / Black British
Specific ethnicity if known 
African
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.