Integration Index – Health and Care: Experience Profile #1 – Engagement Report

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Summary of report content

Healthwatch Cambridgeshire and Healthwatch Peterborough produced a Health and Care Experience profile for children and young people receiving mental health support who are transitioning to adult services.

This was to inform a project led by Healthwatch England and NHS England to develop a qualitative methodology as part of the Local Integration Index.  Eight local Healthwatch piloted this methodology by focussing on particular local groups with experiences of care across several health and care services. This methodology can be used to ensure people’s experiences of integration are used by local systems to track how services are working together locally.

Healthwatch Cambridgeshire and Healthwatch Peterborough interviewed eight people; three young people and five parent carers. They found that access to CAMHS and AMHs can be difficult, with high thresholds for entry, long waits for assessments, and difficulties in movement between the two services.

The report contains 27 recommendations about improving information for parents and young people, making services more person-centred, providing training for staff, and ensuring more consistent offers across different services.

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General details

Report title 
Integration Index – Health and Care: Experience Profile #1 – Engagement Report
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Monday, 19 July, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Communication between staff and patients
Integration of services
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England and Healthwatch England
Primary research method used 
Observation
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
8
Age group 
16-17 years
18-24 years
Gender 
Female
Male
Ethnicity 
White
Sexual orientation 
Heterosexual
Homosexual
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.