Integrated Urgent Care Service report: University Hospital of North TeesDownload (PDF 422KB)
Summary of report contentHealthwatch Stockton-on-Tees visited the University Hospital of North Tees Integrated Urgent Care facility to gather feedback on how service users found their experience. They created a survey and visited the facility to gather experiences and this is a report on the findings. Overall Healthwatch Stockton-on-Tees were impressed with the new Urgent Care Centre. The Service appears to be working effectively to meet the needs of the service users with 43.34% of those surveyed rating the system as good and 26.67% rating it as excellent. There were no recommendations made or a response from the service provider given.
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Integrated Urgent Care Service report: University Hospital of North Tees
Date of publication
Wednesday, 12 July, 2017
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Urgent and emergency care services
Urgent care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?