Integrated Domiciliary Care: Intimacy as Insight

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Summary of report content

Healthwatch Tower Hamlets and LB Tower Hamlets worked together to develop research with users to inform a future model for commissioning homecare.  They spoke to 13 users of domiciliary care. They tried to capture a fairly representative sample of voices, points of view and experiences from the borough.

The research looks at different types of users and identified key components of user-focussed care.  . From the user's perspective, the current package is a task centred list that emphasises more clinical and day-to-day routine tasks associated with eating and cleaning. Though these things done well are important to users, there are other more meaningful experiences and details that users are desiring. It is also, at times, a rapid process that the user is not able to participate in.

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General details

Report title 
Integrated Domiciliary Care: Intimacy as Insight
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Wednesday, 2 December, 2020
Type of report 
Key themes 
Communication between staff and patients
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.