Summary of report content
Healthwatch Tower Hamlets and LB Tower Hamlets worked together to develop research with users to inform a future model for commissioning homecare. They spoke to 13 users of domiciliary care. They tried to capture a fairly representative sample of voices, points of view and experiences from the borough.
The research looks at different types of users and identified key components of user-focussed care. . From the user's perspective, the current package is a task centred list that emphasises more clinical and day-to-day routine tasks associated with eating and cleaning. Though these things done well are important to users, there are other more meaningful experiences and details that users are desiring. It is also, at times, a rapid process that the user is not able to participate in.