Insight Derby volume 9

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Summary of report content

Insight Derby is Healthwatch Derby's local intelligence newsletter, which provides information and updates about their work and impact. Included in this edition is: - Engagement snapshots - Visiting GP surgeries and outreach at the Royal Derby Hospital and the Live at home lunch club. - What are we hearing? - Positive information and negative gathered from 2567 items of patient feedback, making 7 reports and 3 case studies. - Case Study - Cancer services at the Derby Teaching Hospitals NHS Foundation Trust - including a provider response. - Outcomes and impact - Explaining what Healthwatch Derby has done to represent the public voice. - Volunteering Opportunities - Get in touch

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General details

Report title 
Insight Derby volume 9
Local Healthwatch 
Healthwatch Derby
Date of publication 
Tuesday, 5 December, 2017
Type of report 
Key themes 
Booking appointments
Information providing
Quality of patient transport
Service delivery organisation and staffing
Other information of note about this report 
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Cancer services

Details about conditions and diseases

Conditions or diseases 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.