Insight on Covid-19 - Care Homes: what relatives of Greenwich care home residents are telling us

Download (PDF 4.14MB)

Summary of report content

Healthwatch Greenwich undertook online engagement with people whose relatives lived in care homes to find out their concerns.  They spoke to 12 people.

The report considers five issues.  People were grateful for the dedication of care home staff in looking after their loved ones and ensuring that they could keep in touch.  They were concerned whether the care homes had taken sufficient precautions to prevent their relatives from catching Covid-19.  People were concerned that the Lewisham and Greenwich NHS Trust were discharging patients back to care homes without testing.  People had no means of raising concerns with care home staff and management because all resident/relative meetings were cancelled.  They felt that these meetings could be reinstated using video conferencing.  Finally, relatives wanted to know when they could visit their loved ones again safely.

Would you like to look at:

General details

Report title 
Insight on Covid-19 - Care Homes: what relatives of Greenwich care home residents are telling us
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Thursday, 14 May, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Thursday, 30 April, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.