Insight Bulletin: October 2020

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Summary of report content

Healthwatch Surrey engaged with over 100 people to gather their experiences during the COVID-19 pandemic. 

The report found that people praised health and social care. Throughout the pandemic Healthwatch Surrey heard of the detriment to physical and mental wellbeing caused by not being able to visit loved ones in care homes. As restrictions have eased people are beginning to question the fairness and implications of care home visiting policies. Mixed experiences were reported about digital access to GP appointments. 

No recommendations were made in this report. 

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General details

Report title 
Insight Bulletin: October 2020
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Monday, 9 November, 2020
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Saturday, 31 October, 2020
Type of report 
Report
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7902

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
Unstructured Interview
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
100
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.