Summary of report content
Healthwatch Surrey engaged with over 100 people to gather their experiences during the COVID-19 pandemic.
The report found that people praised health and social care. Throughout the pandemic Healthwatch Surrey heard of the detriment to physical and mental wellbeing caused by not being able to visit loved ones in care homes. As restrictions have eased people are beginning to question the fairness and implications of care home visiting policies. Mixed experiences were reported about digital access to GP appointments.
No recommendations were made in this report.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.