Insight Bulletin - May 2022

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Summary of report content

Healthwatch Surrey reports on key themes in its feedback data in May 2022.

These are:

  • Praise and thanks for health care treatment and staff from vulnerable people
  • Struggles accessing mental health care for teenagers
  • The impact of poor communication on the quality of care
  • Access to NHS dentistry

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General details

Report title 
Insight Bulletin - May 2022
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 27 May, 2022
Date evidence capture began 
Sunday, 1 May, 2022
Date evidence capture finished 
Friday, 27 May, 2022
Key themes 
Communication between staff and patients
Information providing
Quality of care
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.