Insight Bulletin June 2021

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Summary of report content

One of the statutory duties of Healthwatch Surrey is to share the experiences of local people with organisations who make decisions about health and social care services.  

Healthwatch Surrey’s monthly Insight Bulletins shine a light on some of the themes they have heard about over the past few months.

The themes highlighted in this month’s bulletin are:

  • Praise and thanks from the people of Surrey
  • GP access –untangling the drivers of frustration
  • Adult Social Care –confusion over finance
  • The cost to healthcare providers of poor patient administration

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General details

Report title 
Insight Bulletin June 2021
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Monday, 19 July, 2021
Date evidence capture began 
Tuesday, 1 June, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Booking appointments
Building and facilities
Cost of services
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Primary research method used 
User stories

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.