Summary of report content
Healthwatch Surrey conducted a snap poll to gather people's experiences of health and care services during July 2020.
The report found that people praised staff for their care and treatment. Carers reported feeling the impact of cancelled activities and are feeling exhausted. A lack of hospital visiting has led to some people experiencing physical and emotional detriment. People have experienced a lack of access to dental care, although some people are experiencing difficulties finding an NHS dentist. Healthwatch Surrey also conducted a review of 128 GP websites and found that nearly all websites had clear and comprehensive COVID-19 information.
No recommendations were made in this report.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.