Insight Bulletin: July 2020

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Summary of report content

Healthwatch Surrey conducted a snap poll to gather people's experiences of health and care services during July 2020.

The report found that people praised staff for their care and treatment. Carers reported feeling the impact of cancelled activities and are feeling exhausted. A lack of hospital visiting has led to some people experiencing physical and emotional detriment. People have experienced a lack of access to dental care, although some people are experiencing difficulties finding an NHS dentist. Healthwatch Surrey also conducted a review of 128 GP websites and found that nearly all websites had clear and comprehensive COVID-19 information. 

No recommendations were made in this report. 

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General details

Report title 
Insight Bulletin: July 2020
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Thursday, 6 August, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7707

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.